Roger Mays, Dispatch Supervisor, TAC

Serving since 1992


Terminal Agency Coordinator as of 2011   

APCO Public Safety Telecommunicator 7th

T.B.I. Basic Certification TIES/NCIC/NLETS/TAC

CJIS Security and Awareness Course

Active Shooter Class

National Incident Management Systems (NIMS)

Rapid SOS

Domestic Violence 

Missing Children

CPR Nixle


Back row L to R, Chief of Police Shannon Irwin, Hickman County EMS - Randall Terrell, Constable Jerry Deal - Sheriff Randal Ward.

Front row L to R, Constable Rick Hines,  Centerville Assistant Fire Chief Tony McCord, Hugh David Love,

Chairman of the Board Ronnie Martin, and Hickman County Rescue Squad Chaplain Charley List. 

Training for 911 Dispatch 

The first step is a 54 hour Association of Public Safety Communication Officials class. The APCO training is a standard in public telecommunication safety. After this training, a person has to take a test, if the test is passed, then training continues, if not they are let go. The new hire will then watch and observe for one month. They do not even touch the radio or the phone. They watch and observe. During this observing period, several people have stated “I can’t do this” and walked out. The second month is more hands on, the trainee has a trainer and can take calls with the trainer observing. In this period of learning, they learn the phone system, the mapping system, the CAD system. Phone skills, listening skills, too many things to count. The new hire does not take a call on his/her own until the skills are learned. This training continues for eight months. That’s right, eight months of training. Then, it’s to the TBI for another week of classes. The training continues forever. I still learn something new every day.   But even after all the training, there is a quality within a 911 dispatcher that is unexplainable. I think you are born with it and it is certainly not teachable. You either have it or you don’t. While training there is a 90% failure rate for trainees.  Thanks for the Hard Work that you do. 

Darlene Field

​Serving Since 2023


APCO Public Safety Telecommunicator 7th
T.B.I Basic Certification TIES/NCIC/NLETS
NENA- Quality Assurance 
C J IS SECURITY & AWARENESS COURSE
Computer Application Management
APCO Fire Service 2nd
National Incident Management Systems (NIMS)
FEMA preparing for disaster operation
Active Shooter Class
Rapid SOS
Domestic violence
Missing children
CPR
Nixle
Adopt a class


 

April Wilkerson, District Director, GIS/Mapping Coordinator

Serving since 2013


APCO Public Safety Telecommunicator 7th
T.B.I Basic Certification TIES/NCIC/NLETS
C J IS SECURITY & AWARENESS COURSE
Disaster Operations and the Communications Center
APCO Fire service 2nd
Active Shooter Class
National Incident Management Systems (NIMS)
Rapid SOS
Domestic violence          
Missing children
CPR
Nixle
NG 9-1-1 Addressing  GIS/MAPPING
Adopt a class

​Hickman County 911 Board 

Copyright © April Wilkerson. All Rights Reserved.

Kim Deal, Supply Officer

Serving since 2004


APCO Public Safety Telecommunicator 7th

T.B.I. Basic Certification TIES/NCIC/NLETS

​Tennessee Technology Center/Tactical Dispatcher

CJIS Security and Awareness Course 

APCO Fire Service 2nd

Active Shooter Class

National Incident Management Systems (NIMS)

Rapid SOS

Domestic Violence 

Missing Children 

CPR

​Nixle

Hickman County TN E-911

911 Dispatchers 

Dispatch Statistics​​

2023 Total Calls by Department

EMA                21

    EMS                3,119

NTHP              408

      PD                   4,263

        SO                   10,732

CFD                  128

HCRS               282

EHVF               237

COVF               162

PVF                53

CONSTABLES      21           

     CITY MAINTANCE     31                         


Total calls for 2023

21,501


The Hickman County 911 Board meet on the first Tuesday of each month at 119 North Central Avenue.  The meetings will start at 6:00 pm. 

119 North Central Ave

Centerville, Tennessee  37033

Adam Lawson

Serving since 2015


​APCO Public Safety Telecommunicator 7th
T.B.I Basic Certification TIES/NCIC/NLETS
C J IS SECURITY & AWARENESS COURSE
Rapid SOS
Domestic violence          
Missing children
CPR
Nixle

Kim Halbrooks

​Serving since 2010


APCO Public Safety Telecommunicator 7th Communication Training Officer
T.B.I Basic Certification TIES/NCIC/NLETS
Tennessee Technology Center/Tactical Dispatcher
C J IS SECURITY & AWARENESS COURSE
APCO Fire Service 2nd
National Incident Management Systems (NIMS)

Active Shooters Class
Rapid SOS
Domestic violence          
Missing children
CPR
Nixle
NG 9-1-1 Addressing,  GIS/MAPPING
Adopt a class


 

Donna Webb, CTO

​Serving Since 2008


APCO Public Safety Telecommunicator 7th  Communication Training Officer

T.B.I Basic Certification TIES/NCIC/NLETS
Tennessee Technology Center/ Tactical Dispatcher
C J IS SECURITY & AWARENESS COURSE
APCO Fire Service 2nd
National Incident Management Systems (NIMS)
Active Shooters Class
Rapid SOS
Domestic violence
Missing children
CPR
Nixle
NG 9-1-1 Addressing  GIS/MAPPING
Adopt class

 

April 2024 Calls by Department

EMA                6

    EMS                262

       PD                 396

          SO                 1,143

CFD                5

HCRS               16

EHVF               10

COVF               18

PVF                5


Total calls   1,861


May 2024 Calls by Department

EMA                5

    EMS                278

       PD                 394 

          SO                 1,271  

CFD                18

HCRS               25

EHVF               14

COVF               10

PVF                3

NTHP             54 

DISPATCH         47       


Total calls   2,119