Kim Deal, Supply Officer

Serving since 2004

APCO Public Safety Telecommunicator 7th

T.B.I. Basic Certification TIES/NCIC/NLETS

Tennessee Technology Center/Tactical Dispatcher

CJIS Security and Awareness Course

APCO Fire Service 2nd

Active Shooter Class

National Incident Management Systems (NIMS)

Rapid SOS

Domestic Violence

Missing Children

CPR

Nixle

The Hickman County 911 Board meet on the first Tuesday of each month at 119 North Central Avenue. The meetings will start at 6:00 pm.

Donna Webb, CTO

Serving Since 2008

APCO Public Safety Telecommunicator 7th Communication Training Officer

T.B.I Basic Certification TIES/NCIC/NLETS
Tennessee Technology Center/ Tactical Dispatcher
C J IS SECURITY & AWARENESS COURSE
APCO Fire Service 2nd
National Incident Management Systems (NIMS)
Active Shooters Class
Rapid SOS
Domestic violence
Missing children
CPR
Nixle
NG 9-1-1 Addressing GIS/MAPPING
Adopt class

Kim Halbrooks

Serving since 2010

APCO Public Safety Telecommunicator 7th Communication Training Officer
T.B.I Basic Certification TIES/NCIC/NLETS
Tennessee Technology Center/Tactical Dispatcher
C J IS SECURITY & AWARENESS COURSE
APCO Fire Service 2nd
National Incident Management Systems (NIMS)
Active Shooters Class
Rapid SOS
Domestic violence
Missing children
CPR
Nixle
NG 9-1-1 Addressing, GIS/MAPPING
Adopt a class

April Wilkerson, District Director, GIS/Mapping Coordinator

Serving since 2013

APCO Public Safety Telecommunicator 7th
T.B.I Basic Certification TIES/NCIC/NLETS
C J IS SECURITY & AWARENESS COURSE
Disaster Operations and the Communications Center
APCO Fire service 2nd
Active Shooter Class
National Incident Management Systems (NIMS)
Rapid SOS
Domestic violence
Missing children
CPR
Nixle
NG 9-1-1 Addressing GIS/MAPPING
Adopt a class

Training for 911 Dispatch

The first step is a 54 hour Association of Public Safety Communication Officials class. The APCO training is a standard in public telecommunication safety. After this training, a person has to take a test, if the test is passed, then training continues, if not they are let go. The new hire will then watch and observe for one month. They do not even touch the radio or the phone. They watch and observe. During this observing period, several people have stated “I can’t do this” and walked out. The second month is more hands on, the trainee has a trainer and can take calls with the trainer observing. In this period of learning, they learn the phone system, the mapping system, the CAD system. Phone skills, listening skills, too many things to count. The new hire does not take a call on his/her own until the skills are learned. This training continues for eight months. That’s right, eight months of training. Then, it’s to the TBI for another week of classes. The training continues forever. I still learn something new every day. But even after all the training, there is a quality within a 911 dispatcher that is unexplainable. I think you are born with it and it is certainly not teachable. You either have it or you don’t. While training there is a 90% failure rate for trainees. Thanks for the Hard Work that you do.

About 911 Addressing

The Importance of Your 911 Address

Imagine looking for an address at night with no streetlights. Now, imagine a medical emergency, a sick or hurt child that needs help immediately. A house fire, burglary, or broken bone. There are many types of emergencies and we pray that you will never need emergency services.

Emergencies happen every day and when they do, are you prepared?

The first step is to make sure that the emergency personnel can find your home. Please make sure your house is properly marked. Every second saved does count.

If you can’t see the house from the road, make sure the mailbox is marked
The address should be visible from the road
If the mailbox is not close to your driveway, mark the driveway
The numbers can also be a guide for emergency services to another address needing help

House numbers should be large enough to be seen from the road, at least 4 inches in height

House numbers should be on a background of contrasting color

When a house is some distance from the road, or when the view is blocked by trees or shrubs, display the numbers on a fence, gate, or a post close to the road
On a corner lot, the number should face the street named in the address
The numbers should be reflective or illuminated

The driveway should be marked
The life saved may not be your own, but may be your neighbors.

911 Dispatchers

Hickman County 911 Board

Back row L to R, Chief of Police Shannon Irwin, Hickman County EMS - Randall Terrell, Constable Jerry Deal - Sheriff Randal Ward.

Front row L to R, Constable Rick Hines, Centerville Assistant Fire Chief Tony McCord, Hugh David Love,

Chairman of the Board Ronnie Martin, and Hickman County Rescue Squad Chaplain Charley List.

119 North Central Ave

Centerville, Tennessee 37033

Hickman County TN E-911

Adam Lawson

Serving since 2015

APCO Public Safety Telecommunicator 7th
T.B.I Basic Certification TIES/NCIC/NLETS
C J IS SECURITY & AWARENESS COURSE
Rapid SOS
Domestic violence
Missing children
CPR
Nixle

2017 Statistics

A Public Safety Answering Point (PSAP) is defined as a call center responsible for answering calls to an emergency telephone number for police, fire, ambulance, and all emergency first responders.

The local PSAP, which we call dispatch, had busy year. There were 47,500 incoming administrative calls and 9,323 emergency 911 calls which generated 18,000 outgoing calls. There was a total of 21,725 Cad cards created for the 2017 year. A Cad card is created every time a dispatcher sends a unit to a call.

Darlene Field

Serving Since 2023

APCO Public Safety Telecommunicator 7th
T.B.I Basic Certification TIES/NCIC/NLETS
NENA- Quality Assurance
C J IS SECURITY & AWARENESS COURSE
Computer Application Management
APCO Fire Service 2nd
National Incident Management Systems (NIMS)
FEMA preparing for disaster operation
Active Shooter Class
Rapid SOS
Domestic violence
Missing children
CPR
Nixle
Adopt a class

Roger Mays, Dispatch Supervisor, TAC

Serving since 1992

Terminal Agency Coordinator as of 2011